The Lawson Hill board and ASAP are pleased to offer you the property owner, this new online paperless receivables system. It has been designed to help you manage your dues account. See below for how our system works and the recent changes to it.
Lawson Hill Property Owners Company Billing Update
Beginning late June, 2020 ASAP transitioned from Bill.com to Appfolio for management of HOA dues. Owners should have received several emails from Barrett Miller, Director of HOA Services at ASAP with an explanation of the transition and invitation to register for online account managment with Appfolio.
Information included in that email is provided below:
We understand change is hard, but we see many benefits, such as paying assessments with a credit card and being able to access the platform from your mobile devices.
YOU WILL RECEIVE AN EMAIL INVITATION FROM SUPPORT@ONLINEPORTAL.APPFOLIO.COM, PLEASE REACH OUT TO US IF YOU NEED THE INVITATION E-MAIL RE-SENT TO YOU.
CLICK THE BLUE “ACTIVATE NOW” BUTTON TO CREATE YOUR ACCOUNT.
LOGIN AND ACTIVATE YOUR PORTAL EVEN IF YOU DON’T PLAN TO PAY YOUR ASSESSMENT THROUGH APPFOLIO. THIS IS WHERE YOU WILL BE ABLE TO SEE THE HISTORY OF CHARGES AND PAYMENTS.
APPFOLIO HAS A DUE DATE DEFAULT THAT SHOWS A DUE DATE OF THE FIRST OF THE MONTH ON ALL CHARGES. THE SPECIFIC TERMS FOR YOUR ASSOCIATION ARE EXPLAINED IN THE “CHARGE DESCRIPTION” WITH THE TERMS SPELLED OUT AS DEFINED BY THE GOVERNING DOCUMENTS OF YOUR ASSOCIATION.
YOU WILL NEED TO LOGON TO THE APPFOLIO PORTAL TO SET UP AUTO-PAY, RECURRING PAYMENTS THAT MAY HAVE PREVIOUSLY BEEN SET UP IN BILL.COM. (BILL.COM RECEIVABLES HAVE BEEN TURNED OFF; THIS INFORMATION DID/DOES NOT TRANSFER OVER TO APPFOLIO).
FUTURE EMAILS WILL COME FROM DONOTREPLY@APPFOLIO.COM PLEASE ADD THIS EMAIL ADDRESS TO YOUR CONTACTS SO EMAILS DON’T GO TO SPAM.
YOU HAVE MULTIPLE OPTIONS FOR PAYING YOUR DUES; PAY NOW AND AUTO PAY.
YOU CAN PAY BY E-CHECK THRU APPFOLIO FREE OF CHARGE.
YOU CAN PAY BY DEBIT OR CREDIT CARD (UP TO $10,000). THE FEE CHARGED TO USE YOUR CREDIT/DEBIT CARD IS 2.99%. THIS FEE GOES TO THE MERCHANT PROCESSOR AND IS PAID BY THE HOMEOWNER WHEN THE PAYMENT IS PROCESSED.
CONTINUE TO MAIL YOUR CHECK TO THE LOCKBOX. MAKE YOUR CHECK PAYABLE TO YOUR ASSOCIATION AND MAIL C/O LOCKBOX, PO BOX 3916, GRAND JUNCTION, CO 81502-3916. PLEASE BE SURE TO INCLUDE YOUR UNIT NUMBER IN THE MEMO LINE. IF PAYING FOR MULTIPLE UNITS, PLEASE LIST THEM ALL.
IF YOU DON’T HAVE A CURRENT CHARGE, WE DO RECOMMEND WAITING UNTIL YOU DO HAVE ONE BEFORE YOU SET UP YOUR PAYMENT PREFERENCES. HTTPS://WWW.APPFOLIO.COM/HELP/OWNER-PORTAL THIS HELPFUL LINK HAS MANY ARTICLES FOR CREATING AND SETTING UP YOUR ACCOUNT. PLEASE NOTE, THE LEDGER SECTION ON YOUR ACCOUNT WILL DISPLAY PAST CHARGES, CURRENT CHARGES, AND PENDING CHARGES IN THE NEXT UPCOMING 15 DAYS.
PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS REGARDING THIS TRANSITION OR THE STEPS OUTLINED ABOVE.
ASAP, ACCOUNTING & PAYROLL INC.